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Medallia

Medallia is a self-service portal that helps in the right experience management of the customers and employees. The software is capable of analyzing the feedback from the popular social media sites such as Twitter and Facebook, and helps in the best engagement and mobile feedback.

The cloud-based experience platform helps in capturing the voice of the customer, across different channels such as contact center, web, mobile, and social. The overall brand value is improved, as combination of the machine learning and AI helps to detect the patterns and to explore the new business opportunities. The solution helps to deliver the insights in real-time across the organization. Some of the important features of Medallia are survey design, customer retention, CEM software, customer experience management, text analytics, net promoter score, among others.

The main features of the software are data integration, goal setting, benchmarking, push reporting, text analytics, customer recovery, and data collection. The benefits which the Medellia software provides are that it gives a useful dashboard, a complete analysis of the feedback, detailed insights of the real-time data, gathering of the feedback through multi-channel sources.

Companies that use Medallia

Company Name Website Contact Info Revenue Location
7 Eleven www.7-eleven.com (972) 828-7011 $5 Billion United States
Airbnb www.airbnb.com (415) 800-5959 $6 Billion United States
Banner Health www.bannerhealth.com (602) 747-4000 $9 Billion United States
Benifit beni.fit (480) 407-7150 $5 Million United States
Comcast corporate.comcast.com (215) 286-1700 $116 Billion United States
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Companies Using Medallia, Market Share & Customers List

CRM Market Share (in %)

Number of Medallia Customers Based on Different Selects

Medallia Customers by Country

Medallia Customers by US State

Medallia Customers by Industry

Medallia Customers by Revenue

Medallia Customers by Employee Size

Records Available by Segment

15,634
Total Contacts

15,634
Total Postal Universe

12,016
Total Emails Available

12,762
Total Phone Numbers

Companies Using Medallia (Sample Data)

Company Name Website Address Address 1 City State Zipcode Country Phone Number
Comcast Center www.corporate.comcast.com 17** J**n F K**ned* B**d Philadelphia PA 19103 United States (2*5) **3-8**8
Delta www.delta.com 1*3* D**ta *lvd Atlanta GA 30354 United States (**4) 7*5-2**0
Wells Fargo Bank www.wellsfargo.com **1 M*rk*t St**et San Francisco CA 94105 United States (6**) 26*-**33

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