Ciboodle CRM

Ciboodle CRM

Ciboodle CRM is the multi-channel contact center software that handles the operations of front office customer service. Ciboodle is now acquired by Kana Software and offers an all-in-one solution to resolve challenges of customers.

It leads to successful sales interactions for organizations across the world. The solution has a flexible platform that helps companies in creating an online community. This helps in enabling agent for adding insights to the social customer experience, while customers can also interact for sharing different viewpoints and experiences. It handles customer service requests on 24/7 basis. It has complementary product offerings, and industry expertise to make business process a seamless one.

Some of the top industries that use this software are information technology and services, computer software, retail, insurance and others. Almost more than 500 customer-centric Fortune companies use this software for their process. It is very much popular among mid-sized businesses and serves both public and private sectors.

It has different products such as Ciboodle Live, Ciboodle flow, Ciboodle crowd, and Ciboodle one.The Ciboodle Live is a self-service software, Ciboodle one offers a single customer view, Ciboodle crowd offers a social networking service, Ciboodle flow is a workflow engine for process automation. Ciboodle crowd when used along with Ciboodle one helps offer a familiar desktop with blogs, discussion boards and question and answer threads. The solution’s advanced case handling capabilities have helped many businesses worldwide. It helps the latest disruptive trends associated with big data analytics, mobility and cloud computing.

The solution maintains the context in all the customer journeys. It could be in mobile, web or social experiences. The specialty that this software offers are customer experience, case management, intelligent desktop, web self-service software. It helps increase customer loyalty, brand recognition, leading to increased sales in long run.Almost majority of Ciboodle users are from United States, United Kingdom and Australia.

Companies that use Ciboodle CRM

Company Name Website Employee Count Revenue
Verint www.verint.com 4400 $1 Billion
UnitedHealth Group www.unitedhealthgroup.com 350000 $287 Billion
Dow Jones www.dowjones.com 4540 $2 Billion
Sears www.sears.com 15306 $10 Billion
Sitel www.sitel.com 160000 $2 Billion
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Companies Using Ciboodle CRM, Market Share & Customers List

CRM Market Share (in %)

Number of Ciboodle CRM Customers Based on Different Selects

Ciboodle CRM Customers by Country

Ciboodle CRM Customers by US State

Ciboodle CRM Customers by Industry

Ciboodle CRM Customers by Revenue

Ciboodle CRM Customers by Employee Size

Records Available by Segment

927
Total Contacts

927
Total Postal Universe

854
Total Emails Available

890
Total Phone Numbers

Companies Using Ciboodle CRM (Sample Data)

Company Name Website Address Address 1 City State Zipcode Country Phone Number
Bally Total Fitness www.ballytotalfitness.com 8**0 W Br*y* M*wr A*e Chicago IL 60631 United states (7*3) 3*0-3**0
Best Buy Co., Inc. www.bestbuy.com 76*1 P*nn A*en*e South Richfield MN 55423 United states (88*) *37-8*8*
Bt www.bt.com 8*51 C*pr*ss Wa*e*s B*vd #2*0 Coppell TX 75019 United states (*72) 8*0-81*0
Sears www.sears.com 8*01 S O*an*e Bl*ss*m T*l Orlando FL 32809 United States (4*7) 8*6-9*0*
Sony www.sony.net 25 M*di*on Av*n*e 2*th Floor New York NY 10010 United states (2*2) 8*3-6*2*

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