This CRM offers cloud solutions for large organizations and the mid-sized businesses. It unifies the context for the customer journeys in the mobile and the social experience. The software has an integrated suite of customer service applications, so that users can enjoy the benefit of web self-service, email, call center and the chat system. This customer relationship management software has different features such as secure messaging, email response management, web collaboration, contact center support, service resolution management, email escalation, customer self service and others.
It manages the customer engagement across different channels. It’s enterprise product is known as a unified platform supports both customer self-service as well as the agent-based scenarios. Some of the top Kana solutions are Kana Response Live, Kana IQ, Kana contact center and Kana Response. The solution has now been serving almost 600 companies across the world. Some of the industries that are leveraging this software are retail, healthcare, computer software, financial services, insurance, banking and others. It is known to have served many of the government agencies. It guides to the right answers, agents are seen more productive and the overall journey of the customer completely stays on the path desired by businesses. The strategic partnership of this software with the others is visioned as the strengthening of the global customer service solutions.
There are different Kana CRM products such as call center solutions, industry solutions, web self-service solutions, email and eService solutions. The benefits are that it offers an innovative approach in offering quality customer service solutions. Kana’s technology model is the on-premise one. As it is built on the open standards, it offers the best integration service; the software is rightly serving many customers such as HSBC, Bank of America, Sony, HP, eBay, Wells Fargo, Dell, Travelocity, Disney, Staples and others across the world.
Companies that use Kana Software
|Company Name||Website||Contact Info||Revenue|
|Eskom Holdings SOC Ltd||www.eskom.co.za||South Africa||$10 Billion|
|Hallmark Cards||www.hallmark.com||United States||$3 Billion|
|Maritz||www.maritz.com||United States||$715 Million|
|UnitedHealth Group||www.unitedhealthgroup.com||United States||$287 Billion|
|Stifel Financial Corp.||www.stifel.com||United States||$4 Billion|
Companies Using KANA Software, Market Share & Customers List
CRM Market Share (in %)
Number of KANA Software Customers Based on Different Selects
Records Available by Segment
Total Postal Universe
Total Emails Available
Total Phone Numbers
Companies Using KANA Software (Sample Data)
|Company Name||Website||Address||Address 1||City||State||Zipcode||Country||Phone Number|
|Eskom Holdings SOC Ltd||www.eskom.co.za||PO Box 1**1||Johannesburg||2001||South Africa||2* 86*037**6|
|Hallmark Cards||www.hallmark.com||25** Mc*e* Street||Kansas City||MO||64108||United States||(8*6) 2*4-**11|
|Maritz||www.maritzglobalevents.com||*3*5 North Hig**ay D**ve||St. Louis||MO||63099||United States||(*36) 82*-10**|
|UnitedHealth Group||www.unitedhealthgroup.com||P.O. Box 1**9||Minneapolis||MN||55440||United States||(80*) *28-5**9|
|Stifel Financial Corp.||www.stifel.com||5*1 No**h Bro**way||||St. Louis||MO||63102||United States||(31*) 3*2-225*|