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Microsoft Customer Care Framework

Microsoft Customer Care Framework is an integration solution that redefines the customer experience. The software gives a 360-degree view of customer interactions. Microsoft customer care framework helps representatives in having an immediate access to critical information. The solution even helps in addressing the issues that service providers face. The major components of this software are the application integration framework, agent desktop, and the hosted application toolkit. The automated workflow in the system significantly helps the process. The toolkit here could crawl the user interface of the application that is on a running mode. This solution is built for being the desktop presentation layer. It has a Windows workflow foundation. The customer care framework upgradation also has an interaction server that has the capability to amass the information submitted by customers via the system called the automated telephone, instant messaging, chat room and others. It is one of the utility software that aims to make life easy for the user. Some of the similar products of this software are composite UI Application Block which is widely used in building composite applications in the customer care framework.

The solution provides the right customer support to all sized businesses, from SMBs to large enterprises. It even uses SOA methodology for better maintenance. The CCF framework has the client desktops, domain controller, SQL report server, and others. The Microsoft customer care framework has different releases at regular intervals such as Framework 1.0, Framework 1.1, Framework 1.2, Framework 2.0, 2005, 2008, 2009 and many more.

The benefits of this solution are it increases IT flexibility. It even minimizes the time for deploying the applications. The software helps personalize the service, improve the engagement, build trust, improve operational efficiency, empower the field agents, and many others. In the competitive world, customers want prompt actions and resolutions for their challenges; this software helps in the same.

Companies that use Microsoft Customer Care Framework

Company Name Website Revenue Location
ServiceSoft $5 Million United States
Dun & Bradstreet $2 Billion United States
Content Master $27 Million United States
Indra $3 Billion United States
CAMAG $29 Million United States

Companies Using Microsoft Customer Care Framework, Market Share & Customers List

CRM Market Share (in %)

Number of Microsoft Customer Care Framework Customers Based on Different Selects

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Microsoft Customer Care Framework Customers by US State

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Companies Using Microsoft Customer Care Framework (Sample Data)

Company Name Website Address Address 1 City State Zipcode Country Phone Number
Regions Bank 19*0 Fi*t* Av*n*e N*r*h Birmingham AL 35203 United States (2*5) 3*6-5*5*
Altice Labs R*a E*g. Jo*é Fe*re*ra P*nto Ba*to Aveiro 3810-106 Portugal 3*1 2*44*32*0

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