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Amdocs CRM

Amdocs CRM is one of the leading marketing CRM systems which help in meeting the needs of the communication industry. It supports the product lifecycle management and a fully integrated back and front office. The solution also creates one-to-one interaction with the customer, having a unified view of interactions with the communication provider.

The CRM also ensures the seamless interaction among the websites, call centers, and sales teams. The web-driven interfaces and the hierarchical capabilities support the online self-service, increased customer satisfaction, and reduced reliability on the contact center. The broad portfolio of CRM products includes solutions such as customer satisfaction, billing, content revenue management, support, customer relationship management, service fulfillment, marketing, ordering, and others. The modules which the Amdocs CRM includes are ClearQuality, ClearSales, ClearSupport, and ClearLogistics.

The key features of Amdocs CRM are that it is customer-centric, has click to order, sales quote order, smart agent desktop, and other features. The benefits are that it reduces the implementation costs, including the total cost of the ownership. The CRM also ensures that marketing and customer service representatives have a comprehensive understanding of the preference and customer experience. The solution also enables the service providers in reducing call times in the contact centers and also reducing the operational costs by blending the customer information into one system for having a 360-degree view of the customer. The CRM also reduces the implementation risk with a proven delivery track record.

Companies that use Amdocs CRM

Company Name Website Contact Info Revenue
CenturyLink www.centurylink.com (318) 388-9000 $19 Billion
AWS aws.amazon.com (206) 266-1000 $45 Billion
DIRECTV www.directv.com (800) 531-5000 $22 Billion
MetroPCS metrobyt-mobile.com (800) 937-8997 $3 Billion
Telefonica us.telefonica.com (305) 925-5300 $7 Million
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Companies Using Amdocs CRM, Market Share & Customers List

CRM Market Share (in %)

Number of Amdocs CRM Customers Based on Different Selects

Amdocs CRM Customers by Country

Amdocs CRM Customers by US State

Amdocs CRM Customers by Industry

Amdocs CRM Customers by Revenue

Amdocs CRM Customers by Employee Size

Records Available by Segment

18,751
Total Contacts

18,751
Total Postal Universe

15,133
Total Emails Available

15,897
Total Phone Numbers

Companies Currently Using Amdocs CRM (Sample Data)

Company Name Website Address Address 1 City State Zipcode Country SIC Code SIC Industry
Altice USA www.alticeusa.com 1**1 Ste**rt A*e*u* Bethpage NY 11714 United States 4813 Telephone Communications, Except Radiotelephone
Comcast Center www.corporate.comcast.com **01 Jo*n F Ke**ed* B**le**rd Philadelphia PA 19103 United States 4841 Cable and Other Pay Television Services
Duck Creek Technologies Inc www.duckcreek.com 1*0* J*n*s S*ree* Bolivar MO 65613 United States 7372 Prepackaged Software
Highbrow Technologies www.highbrow-tech.com 16*** N**th*ast *th St*eet Bellevue WA 98008 United States 7379 Computer Related Services
Logic Rule www.logicrule.com *090* N*rt* Ea** 8th St*e*t Suite 1000 Bellevue WA 98004 United States 7379 Computer Related Services

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    Company Name Mailing Address Phone Number Website URL
    Industry SIC Code NAICS Code Revenue
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