Medallia Customers List

Medallia is a self-service portal that helps in the right experience management of the customers and employees. The software is capable of analyzing the feedback from the popular social media sites such as Twitter and Facebook, and helps in the best engagement and mobile feedback.

The cloud-based experience platform helps in capturing the voice of the customer, across different channels such as contact center, web, mobile, and social. The overall brand value is improved, as combination of the machine learning and AI helps to detect the patterns and to explore the new business opportunities. The solution helps to deliver the insights in real-time across the organization. Some of the important features of Medallia are survey design, customer retention, CEM software, customer experience management, text analytics, net promoter score, among others.

The main features of the software are data integration, goal setting, benchmarking, push reporting, text analytics, customer recovery, and data collection. The benefits which the Medellia software provides are that it gives a useful dashboard, a complete analysis of the feedback, detailed insights of the real-time data, gathering of the feedback through multi-channel sources.