Zendesk chat is a User-Friendly, reliable and feature-rich software. It is one of the fastest ways to connect with customers which increase chances of high-value engagement & sales and provide personalized service. Earlier named as Zopin, Zendesk chat is now a part of Zendesk after its acquisition. Zendesk offers a better and more integrated experience with Zendesk Chat and is known to be the world’s leading chat solution providers. It is available for use throughout the website, mobile apps, social media profiles, and a web dashboard. It is well known to boost agent activity with tools like shortcuts, manages multiple conversations with customers and chat transfer.
With Zendesk Chat, your support team could resolve 7x times faster than through your traditional email. The enterprise chat solution is available in 4 plan types as Lite, Basic, Advanced, and premium. It offers features that will take your business to the next level, and some of them are streamlined communication formats offering live chat, voice support and online messaging for easy communication. It provides multitasking tools which highlight essential emails that need immediate attention. There is customer self-help portal that gives customers the ability to access the information by themselves which would free up the time of the support team. Zendesk chat analytics tool identifies if any slow response times and trouble spots so that users can fix them up.
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