live chat software customers list

Live chat is a must have a tool in any business and can positively impact your business.

• Live Chat increases sales and conversions: It is the vital component of any marketing strategy that builds trust, enhance customer experience and generates greater ROI which in turn increases sales and conversions.
• Reduces expenses: In contract to phone service which is costly in terms of both toll charges and person per hour costs, live chat support is a lot cheaper. It also enables agents to multi-task and assist several visitors at once.
• Improves website experience: Satisfied long-term customers are less likely to switch. With Live Chat, customers have the flexibility to do what they are doing and also chat with the support agent. It is also found that customers who use live chat are 3 times more likely to make a purchase.
• Boost customer loyalty and service: Live Chat makes it easier for customers to get in touch with the brand or the company. It fosters a sense of trust and confidence by providing a direct way for customers to ask questions or having sales rep guide them.
• Expands market reach: Just by having a website, one cannot expect orders from customers. It is highly necessary to have a chat option where customers can make inquiries and purchases by directly contacting you any time and from anywhere.