Cleartouch®, an innovative, online, real-time banking platform from Fiserv, provides robust business analytics and customizable workflows to help banks increase revenue, increase cross-sales, and build customer loyalty. You gain access to a real-time processing environment by partnering with Fiserv and deploying the Cleartouch® bank platform, which helps your operations, business offerings, and competitive position in your marketplace. Cleartouch can be deployed as an outsourced solution built on a customer-centric foundation that allows you to focus your efforts on serving customers.
Fiserv Cleartouch is an industry-specific banking online business analytics platform. It allows users to automate business process workflows, log customer contacts with the bank, assign and monitor completion dates and status, improve client experiences, and find and cross-sell new services to customers. This fully customizable and scalable solution will assist you in meeting the demands of a competitive banking environment. Integration with third-party apps, an open banking strategy, centralized software distribution, embedded contact management, and reporting capabilities are some of the features of Fiserv Cleartouch.
It’s vital to have a bank platform that allows you to identify and cross-sell additional services to your esteemed customers. You can focus on growing client relationships and delivering the services your consumer’s need when they want them, thanks to the Cleartouch real-time processing environment. You can stay up with the ever-changing business environments by having a single view of client data across all channels and rapidly adopting new technologies. As banks face an ever-increasing regulatory burden, an outsourced solution is more significant than ever. An online, real-time solution is the answer in a constantly connected, need-it-now world. Fiserv Cleartouch can handle your operational requirements so you can concentrate on your core business.
• The Enterprise Services Framework (ESF), a technology infrastructure developed by Fiserv to support financial institutions in generating substantial efficiencies, initiating innovations quickly, and creating a wholly unified cross-channel customer experience. These features allow for open integration to both Fiserv’s best-in-class solutions and third-party applications. Fiserv Cleartouch’s open banking strategy builds on our ESF ecosystem and standardized APIs to enable you to collaborate with third parties to make unique and compelling customer experiences.
• Design your workflow solution: You can utilize Cleartouch solutions to automate your business procedures and keep track of your bank’s customer interactions. To ensure that your employees execute customer requests swiftly, it assigns completion deadlines, and tracks progress automatically.
• You get the best of both worlds by delivering those solutions through an online, real-time platform, which helps you enhance your bottom line in the following ways:
- In half the time, you can train your employees.
- With tight integration, you may get rid of manual and paper procedures.
- Design workflows that fulfill your quality standards to improve customer service.
- With improved perspectives of customer relationships, you can better understand the profit potential of your customers.
- It offers embedded contact management that tightens sales and service tracking.
- Streamlined and centralized software distribution to save time and money.
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