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What is Zoho CRM?
Zoho CRM is a globally recognized customer relationship management software that offers a host of customization options and AI-powered features to covert leads, streamline process and more. -
What Are the Advantages of Zoho CRM?
Highly customizable, AI-driven features, multichannel engagement support, and automation. -
What is the Zoho CRM Market Share?
Zoho CRM owns almost 2% of the total market share. -
Which are the top companies in the list of companies using Zoho CRM?
Some of the top companies are Amazon In, Agoda, TELUS, Minor Hotels, Mistras, Brigade Plus and more.
Key Takeaway: This blog aims to provide readers with an enhanced idea about Zoho CRM, features, market share and an in-depth analysis in how companies utilize the tool.
Zoho CRM has established itself as a powerhouse in the CRM industry for small to medium-sized businesses. With over 10,000 active customers under its belt, Zoho CRM achieved success thanks to its competitive pricing and innovative AI solutions.
This blog provides an in-depth look into Zoho CRM, where we reveal its stand out features, companies that use Zoho CRM, and an industry-wise analysis on how companies utilize the CRM software.
If you’re on the lookout for contact data pertaining to top professionals and companies using Zoho CRM, then take a look at the Zoho CRM customers list by InfoClutch.
What is Zoho CRM?
Zoho CRM is a globally acclaimed customer relationship management software that enables businesses to convert more leads, streamline customer interaction, and grow revenue. Zoho CRM acts as a platform that unifies sales, marketing, and customer success to streamline processes and remove data silos.
Features of Zoho CRM
- Multichannel Engagement: Zoho CRM enables you to communicate with your clients through multiple channels such as social media, mail, live chat, and various other portals.
- Innovative AI Solutions: Zoho CRM offers Zia, their conversational AI assistant that communicates with customers through both voice and chat. Zia also predicts leads, deals, and sales trends.
- Analytics and Reports: Get access to sales reports such as performance reports, monthly revenue, deals closed, and more, and for marketing, get reports such as leads per keyword, campaign revenue, and much more.
- Highly Customizable: Zoho enables you to add standard modules and also add extra functionalities that aligns with your requirements.
- Automation: One of the major features that Zoho CRM offers is sales automation. It allows you to automate entire sales cycles, which includes sending mails to following up on leads.
What is the Market Share of Zoho CRM?
Which Are the Top Companies Using Zoho CRM?
From telecom to hospitality, Zoho CRM has created an incredible impact and boasts more than 250,000 customers globally. Some of their top customers are given below.
| Company | Website | HQ | Revenue (in million $) | Employees | Industry | Proof of use |
|---|---|---|---|---|---|---|
| TELUS | 510 West Georgia Street, Vancouver, BC V6B 0M3, Canada | 20,139 | 106,800 | Telecom | This piece talks about how Zoho CRM is used for strategic engagement for TELUS | |
| Amazon In | https://www.amazon.in/ | 8th floor, Brigade Gateway 26/1 Dr. Rajkumar Road Bangalore Karnataka 560055 India. | 2,809 | 100,000 | E-commerce | Zoho CRM helped streamline their previously unstructured service provider network. |
| Minor Hotels | 88 The Parq Building, 12th Fl., Ratchadaphisek Road, Klongtoey Subdistrict, Klongtoey District, Bangkok 10110, Thailand. | 4,100 | 23,600 | Hospitality | According to this document, Minor Hotel runs global sales with Zoho CRM | |
| Agoda | 36 Robinson Road, #20-01 City House, Singapore 068877, Singapore. | 1,150 | 7000 | Travel and Tourism | According to the success story posted by Zoho, helped Agoda streamline workflows. | |
| Mistras | https://www.mistrasgroup.com/ | 195 Clarksville Road, Princeton Junction, NJ 08550, United States | 729.6 | 4,800 | Manufacturing | Mistras increased customer acquisition and improved account management with Zoho CRM. |
| Brigade Plus | https://www.brigadeplus.com/ | Brigade Gateway Campus, 26/1, Dr. Rajkumar Road, Malleswaram, Bengaluru – 560055, Karnataka, India | 848 | 2,753 | Construction | According to this document, Brigadeplus saved 18 hours per week on sales activities after the adoption of Zoho CRM. |
| CIMCO Refrigeration | 1551 Corporate Dr, Burlington, ON L7L 6M3, Canada. | 460 | 1200+ | HVAC | This piece reflects on the fact that CIMCO’s sales have gone up by 20% after Zoho CRM was implemented. | |
| Shiji Group | https://www.shijigroup.com | 152 Beach Road #06-01, Gateway East, Singapore 189721, SG. | 400+ | Hospitality | The diversity of the Zoho platform allowed Shiji to streamline different business operations to one platform | |
| ChargeBee | 909 Rose Avenue, Suite 950, North Bethesda, USA | 202.6 | 1100+ | FinTech | This document talks about the integration with Zoho CRM | |
| ReVision Energy | https://www.revisionenergy.com/ | 758 Westbrook St, South Portland, ME 04106, US – MapQuest | 147.3 | 289 | Energy | According to Zoho, ReVision Energy was able to achieve sustainable growth primarily because of the CRM’s scalability and flexibility. |
| Selectra | 66 Rue Sébastien Mercier, 75015 Paris, France | 121 | 2200 | Utilities | According to this document by Zoho, the CRM became the core operational “brain” of Selectra | |
| Load Delivered | https://www.loaddelivered.com | 30 Innovation Drive, Suite 200, Peachtree Corners, GA 30092 | 25.8 | 14,500 | Logistics | According to their SVP of business development, implementing Zoho helped them achieve immediate ROI. |
| Aquadesign Manufacturing | https://aquadesign.ca/ | 1748 West Fillmore Street, Phoenix, AZ 85007 | 10.1 | 10-50 | Manufacturing | According to this document, Aquadesign manufacturing uses Zoho CRM to streamline sales |
| Grain Connect | https://www.grainconnect.com/ | Clifford House, Cooper Way, Parkhouse Rd, Carlisle CA3 0JG, United Kingdom | 6.03 | 151 | Utilities | Grain Connect set up a hierarchical CRM structure to manage physical locations, which gave end-to-end oversight. |
| Sharc Energy | https://www.sharcenergy.com/ | 1443 Spitfire Pl, Port Coquitlam, BC V3C 6L4, Canada | 2.17 | 11-50 | Energy HVAC | Sharc energy was able to disparate data sources, automate workflows, and gained valuable analytics after implementing Zoho CRM. |
Industry-Wise Analysis of Companies Using Zoho CRM
Hospitality
The hospitality industry utilizes Zoho CRM to keep track of guest data, automate processes involved in bookings, and centralizing data to remove data silos between teams.
Minor Hotels
| Headquarters | 88 The Parq Building, 12th Fl., Ratchadaphisek Road, Klongtoey Subdistrict, Klongtoey District, Bangkok 10110, Thailand. |
| Revenue | 4,100 Million Dollars |
| Number of Employees | 23,600 |
Minor Hotels is a global leader in the hospitality industry, which has over 500 resorts and hotels in over 6 continents.
Minor hotels use Zoho CRM to run its global sales and has mentioned Zoho as one of the most comprehensive solutions they’ve used to manage sales operations.
Shiji Group
| Headquarters | 152 Beach Road #06-01, Gateway East, Singapore 189721, SG. |
| Revenue | 400+ Million Dollars |
| Number of Employees | 5000 |
Shiji Group is a global tech company that provides technology solution to various industries, primarily the hospitality, entertainment, and retail industry.
According to Zoho, Shiji Group utilized its CRM to optimize sales processes across the whole organization.
Agoda
| Headquarters | 36 Robinson Road, #20-01 City House, Singapore 068877, Singapore. |
| Revenue | 1,150 Million Dollars |
| Number of Employees | 7000 |
Utilities and Infrastructure
Companies in the utilities and infrastructure industry use the Zoho CRM software as a centralized hub, where customer interactions, operation, and various other processes are managed. Zoho provides these companies a 360-degree holistic view on sales and customers in one dashboard.
TELUS
| Headquarters | 510 West Georgia Street, Vancouver, BC V6B 0M3, Canada |
| Revenue | 20,139 Million Dollars |
| Number of Employees | 106,800 |
TELUS is a major communications technology company based out of Canada that provides wireless, internet, IP, and various other services.
According to this release, TELUS leverages Zoho CRM for outbound campaign management, where they personalize outreach. Also, Zoho’s analytics tool helps them identify key moments for upselling and streamlining operational efficiency.
Selectra
| Headquarters | 66 Rue Sébastien Mercier, 75015 Paris, France |
| Revenue | 121 Million Dollars |
| Number of Employees | 2200 |
Selectra is a global intermediary and comparison platform that allows users to compare platforms and help them reduce electricity and gas expenses. Founded almost 2 decades ago, this French company has a footprint in over 17 countries.
According to Zoho, Selecta transitioned from their unreliable internal system to Zoho CRM and utilized it as a brain for its operations. Zoho helped them manage workflows and custom functions, allowing their team to work with better operational efficiency.
Grain Connect
| Headquarters | Clifford House, Cooper Way, Parkhouse Rd, Carlisle CA3 0JG, United Kingdom |
| Revenue | 6.03 Million Dollars |
| Number of Employees | 151 |
Grain Connect is a UK-based internet service provider that builds and installs dedicated full-fibre broadband connections for residents and businesses.
According to this Zoho customer success document, Grain utilizes the CRM software as its central hub, enabling them to replace their fragmented tech and automate entire customer cycles.
Industrial, Engineering and Manufacturing
For the industrial, engineering and manufacturing sectors, Zoho CRM acts as an intersection that connects sales, production, and supply chain operations into a single central hub. Also, its impressive customization and integration capabilities allow businesses to handle complex customer life cycles.
Mistras Group
| Headquarters | 195 Clarksville Road, Princeton Junction, NJ 08550, United States |
| Revenue | 729.6 Million Dollars |
| Number of Employees | 4,800 |
Mistras Group is a global leader in tech-enabled asset protection solutions. They serve critical sectors such as oil and gas, aerospace, and power to name a few.
According to the Zoho team, Mistras adopted the Zoho CRM, used multiple customizations to fit their requirements, and ultimately improved their management efficiency and improved their customer acquisition count.
Energy and Sustainability
In the energy and sustainability industry, Zoho CRM becomes a centralized hub where high-stakes life cycles are managed, and fragmented systems are replaced with automated workflows that improve operational efficiency.
ReVision Energy
| Headquarters | 758 Westbrook St, South Portland, ME 04106, US |
| Revenue | 147.3 Million Dollars |
| Number of Employees | 289 |
ReVision Energy is a 100% employee owned sustainable energy company based out of the USA that provides energy solutions for residential and corporations based in Maine, New Hampshire and Massachusetts.
According to Zoho, ReVision Energy was able to transition from there error-prone spreadsheet system to a data-driven platform that has fueled their expansion to New England.
Sharc Energy
| Headquarters | 1443 Spitfire Pl, Port Coquitlam, BC V3C 6L4, Canada |
| Revenue | 2.17 Million Dollars |
| Number of Employees | 11-50 |
Sharc Energy is a wastewater energy transfer company based out of Canada that specializes in the process of capturing and repurposing thermal energy from water that is sent down drains. They implement technology that recovers heat from sewage and converting it to deliver energy-efficiency heating.
According to a spokesperson at Sharc Energy, the company eliminated data silos and was able to automate lead capture from web forms and chat post implementation of Zoho CRM.
E-commerce
Companies in E-commerce can use the Zoho CRM as a central point, which connects marketing, sales, and customer interactions. By integrating stores into the CRM, companies can track the entire customer journey and make data-backed decisions.
Amazon In
| Headquarters | 8th floor, Brigade Gateway 26/1 Dr. Rajkumar Road Bangalore Karnataka 560055 India. |
| Revenue | 2,809 Million Dollars |
| Number of Employees | 100,000 |
The Indian wing of retail giant Amazon, Amazon In is a core part of the main business, and a major marketplace that connects countless buyers and sellers and offer wide range of products including fashion, electronics, furniture, groceries, and more.
According to the Director of Amazon India, they were able to standardize the Service Provider Network (SPN), streamlining services for over 15,000 sellers and offering enhanced transparency and automated communication.
Misinformation on Companies that use Zoho CRM
In this age of artificial intelligence, information is flooding the internet at breakneck speeds. While this may seem like an ideal situation, the reality is far from it. Because with the age of AI came AI hallucinations. Well, to tackle this, our experts have left no stone unturned in creating the list of companies using Zoho CRM.
Following are some of the companies, according to Google are customers of Zoho, but in reality, this is false or old information.
| Company name | CRM they use |
|---|---|
| Nike | Salesforce |
| Fujifilm | Salesforce |
| Laliga | Microsoft Dynamics 365 |
| Lyft | Salesforce |
| HDFC | Salesforce |
By opting for B2B data providers such as InfoClutch, you can skip the worry of getting inaccurate/outdated data. As veterans of the industry, they spend countless hours to curate data that is not only accurate but also aligns with the needs of the customer. With over 500M business data in their repository, InfoClutch offer contact data and accurate company information on various industries, professionals, and technologies in the world.
Conclusion
From its customizability to its AI-driven services, Zoho CRM Is a solid name in the CRM industry, and has providing its users with top-notch experiences for more than a decade.
If you are on the lookout for contact and company information on Zoho CRM customers, then fill out the form and we’ll build a Zoho CRM customers list with the exact data you are looking for.
