-
What is the Oracle RightNow CRM?
Oracle RightNow CRM (now Oracle Service Cloud) is a leading CRM tool that offers customer-centric and AI-driven solutions for thousands of global customers -
What are the advantages of Oracle RightNow CRM?
Scalable infrastructure, AI-inclusive services, cloud-native, and a comprehensive knowledge management base. -
What is the Oracle RightNow CRM Market Share?
Oracle takes up almost 5% of the global CRM market share. -
What is the List of Companies That Use Oracle RightNow CRM?
T-Mobile, Club Med, Illy, BODi, Carrefour, and AON to name a few.
Key Takeaway: This blog sheds light on Oracle RightNow CRM. This includes its advantages, market share, customers and more. Also, learn about how various global organizations utilize the CRM.
In a market where customer loyalty makes or breaks a business, Oracle Service Cloud (formerly RightNow CRM) stands out as an epitome of service excellence. From their 360-degree customer view to specific industry-tailored solutions, Oracle RightNow CRM is highly popular and serves thousands of customers around the world.
Through this blog, get end-to-end information on Oracle RightNow CRM, which includes what the software is, its features, companies that use Oracle RightNow CRM, and in-depth information on companies based on industry, and much more.
If you’re specifically on the lookout for contact data and company information on the customers of Oracle RightNow CRM, then head to our multi-segmented and customizable Oracle RightNow CRM Users List.
What is the Oracle RightNow CRM?
Oracle RightNow CRM, now rebranded to Oracle Service Cloud, is a cloud-based customer relationship management software that was developed by RightNow Technologies and acquired by Oracle in 2011.
The RightNow CRM heavily focuses on customer service, with a 360-degree customer view, which gives accurate insights into the customers. Also, RightNow offers multi-channel support, where interactions can be done through multiple touchpoints such as mail, social media, SMS, and more.
What are the Advantages of Oracle RightNow CRM?
Scalable Infrastructure: The Oracle RightNow platform supports huge data volume, making it a perfect CRM software for large-scale enterprises.
AI-inclusive Services: The Oracle RightNow software offers AI features that help users automate routine tasks and inquiries through latest chatbot.
Cloud-native: Oracle RightNow CRM is delivered to customers via cloud infrastructure. This makes the software highly scalable and helps enterprising businesses to grow on a global level.
Knowledge Management Base: The knowledge base in the RightNow CRM software acts as a point of truth which offers both customers and agents’ access to unified, accurate information, which eliminates data silos.
What is the Market Share of Oracle RightNow CRM?
As the RightNow CRM caters to a specific niche of industries, its market value is insignificant as a single entity. But when we consider Oracle as a whole entity, the company is one of the leaders with more than 5% of the market.
| CRM software | Market Share |
|---|---|
| Salesforce | 23.9% |
| Microsoft | 5.5% |
| SAP | 5.5% |
| Oracle | 5.0% |
| Adobe | 3.9% |
What is the List of Companies That Use Oracle RightNow CRM?
From construction to telecommunications, Oracle RightNow CRM has an influence on countless industries around the world. Check out some of the top companies using Oracle RightNow CRM.
| Company | Website | Headquarters | Revenue (in $ million) | Employee Headcount | Industry | Proof of use |
|---|---|---|---|---|---|---|
| PSA Peugeot Citroën | https://www.stellantis.com/en/brands/peugeot | 1 Harbour Drive, 03-00 PSA Horizons, Singapore 117352. | 184,035.86 | 204,000 | Automotive | Group PSA use the Oracle service cloud to streamline their business process. |
| Carrefour | https://www.carrefour.com/en | 93 Avenue de Paris, 91300 Massy, Île-de-France, France | 100,169.93 | 335,533 | Retail | This customer success document shows how Carrefour enhanced customer experience with multi-channel cloud platform. |
| Siram Veolia | https://www.veolia.it/ | Via Laurentina, 449, Roma, Lazio, Italy | 52,323 | 1,700-3400 | Construction and infrastructure e | According to Oracle Siram boosted its operational efficiency with their cloud service. |
| AON | https://www.aon.com/en/ | 200 East Randolph Street, Chicago, IL 60601, United States. | 15,698 | 50,000 | Professional Services | AON used the Oracle cloud suite to eliminate data silos and to gain a central platform to help serve global clients. |
| Vinci | https://www.vinci.com/ | 1973, boulevard de la Défense, 92000 Nanterre, France. | 8,434 | 285,000 | Construction | According to a manager at Vinci, the company was able to establish competitive advantage in the market. |
| T-mobile | https://www.t-mobile.com/ | 12920 SE 38th St, Bellevue, WA 98006 | 8,140 | 70000 | Telecommunications | According to a manager at T-Mobile Oracle cloud is the central hub of their communication. |
| Eroski | https://supermercado.eroski.es/en/ | Barrio San Agustín, s/n, 48230 Elorrio, Bizkaia, Spain | 6,931 | 27,625 | Retail | According to Oracle, Eroski drastically reduced costs and resolved IT incidents 75% faster. |
| Hermes World | https://www.hermesworld.com/us/ | Lily Hill House, Lily Hill Road, Bracknell, Berkshire, RG12 2SJ, United Kingdom. | 3,700 | 5000+ | Logistics | According to Oracle, the company helped Hermes flourish. |
| Club Med | https://www.clubmed.us/ | 11 rue de Cambrai, Paris Cedex 19, 75957, France | 2,400 | 25,000 | Travel and tourism | According to Oracle, club med achieved 12x increase in digital media communications. |
| Illy | https://www.illy.com/en-us | Via Flavia, 110, 34100 Trieste, Italy. | 742.6 | 1,235 | Retail | According to Oracle, implementing Oracle RightNow CRM enabled optimization. |
| Unidad Editorial | https://www.unidadeditorial.es/ | Avenida de San Luis, 25, 28033 Madrid, Spain | 509 | 800-1000 | Media and Publishing | According to this Oracle success story, Unidad Editorial simplified interactions. |
| BODi | https://www.bodi.com/us/en/c/fitness?nis=6&ch=1 | 400 Continental Blvd, El Segundo, CA 90245. | 418.8 | 355 | Retail | According to Oracle, BODi streamlined user experience. |
| Baylor University | https://www.baylor.edu/ | 1311 S 5th St, Waco, TX 76706 | N/A | 8000 | University | The university uses Oracle’s cloud suite to streamline operations. |
| Tivùsat | https://www.tivusat.tv/eng/ | Via di Villa Patrizi, 8, 00161 Roma RM, Italy. | NA | 11-50 | Media | According to Oracle, they enhanced user experience. |
Check our Oracle RightNow users list for accurate contact and company info on RightNow CRM users!
In-depth Analysis on the Companies that use Oracle RightNow CRM
Retail and Consumer Goods
The retail and consumer goods industry uses the Oracle RightNow CRM as a customer experience enhancing hub, where communication from multiple touchpoints is unified in one universal point. This helps owners and retailers to gain a holistic understanding of their customers and craft personalized experiences.
Carrefour
| Headquarters | 93 Avenue de Paris, 91300 Massy, Île-de-France, France |
| Revenue | 100,169.93 Million Dollars |
| Number of Employees | 335,533 |
Carrefour is a leading French multinational retail group that owns chains of markets, hypermarkets, convenience stores, and more. They are known for introducing “hypermarkets”, where fresh produce is available along with department store goods.
According to a success story posted by Oracle, Carrefour was able to significantly reduce request handling time and operational costs. Furthermore, they were able to provide seamless interaction experiences to more than 100 million retail customers around the world.
Illy
| Headquarters | Via Flavia, 110, 34100 Trieste, Italy. |
| Revenue | 742.6 Million Dollars |
| Number of Employees | 1,235 |
Illy, also known as Illycafé, is a globally renowned coffee company that offers premium espressos and other innovative products such as coffee beans sold in pressurized cans, which ensures quality and freshness.
This success story posted by Oracle, shows that Illy was able to provide their outbound team with the right applications to build products and services that align to the needs of the ever-changing consumer habits.
BODi
| Headquarters | 400 Continental Blvd, El Segundo, CA 90245. |
| Revenue | 418.8 Million Dollars |
| Number of Employees | 355 |
BODi is a digital well-being platform that focuses on offering a vast number of home workout plans, nutrition plans, and personal development content. They provide workouts of multiple varieties and gym communities that support and promote healthy lifestyles.
According to this case study posted by Oracle, BODi was able to utilize the cloud service to streamline its customer experience and automate processes that were once manual.
Construction and Infrastructure
The construction and infrastructure industry primarily use Oracle RightNow CRM for managing high value assets and managing relationships with various customers.
Vinci
| Headquarters | 1973, boulevard de la Défense, 92000 Nanterre, France. |
| Revenue | 8,434 Million Dollars |
| Number of Employees | 285,000 |
Vinci is a global leader in energy, concessions, financing, building, and construction of mega structure such as airports, highways, railways, and more. Founded in 1899, they operate in over 120 countries, with their primary focus on sustainable mobility and energy transition.
According to the success story posted by Oracle, Vinci utilizes the Oracle Service Cloud to improve the way it addresses their customers and modernize the complete customer experience.
Siram Veolia
| Headquarters | Via Laurentina, 449, Roma, Lazio, Italy |
| Revenue | 52,323 Million Dollars |
| Number of Employees | 1700-3400 |
Siram is a leading Italian environmental organization that offers services that help manage energy, waste, and water for public and private clientele. They also focus on decarbonization, resource optimization and various other innovative efficiency methods.
According to a success story document published by Oracle, Siram uses the cloud service to provide day-to-day tasks to daily workers, ultimately streamlining the workflow and improving efficiency.
Financial and Professional Services
The financial and professional services industry primarily use the Oracle RightNow CRM software as a central connectivity system, that streamlines client relationships and service management.
AON
| Headquarters | 200 East Randolph Street, Chicago, IL 60601, United States. |
| Revenue | 15,698 Million Dollars |
| Number of Employees | 50,000 |
AON is a global leader in multiple services such as risk management, insurance brokerage, and consulting solutions. They operate in over 120 countries in the world, and have an annual revenue of close to 16 billion dollars.
According to this customer information document by Oracle, AON was able to increase productivity by multifold, enhance customer visibility, and experience weekly time savings.
Telecommunication and Media
The telecommunication and media industry utilizes the Oracle Service Cloud to transition from the conventional “media company” to an experience-led digital platform.
Unidad Editorial
| Headquarters | 200 East Randolph Street, Chicago, IL 60601, United States. |
| Revenue | 15,698 Million Dollars |
| Number of Employees | 50,000 |
Unidad Editorial is a Spain-based media group that is known for publishing some of the most popular media providers such as El Mundo and Marca. They also offer digital media pieces through digital platforms such as TV and social media.
According to this document published by Oracle, Unidad Editorial utilized the Oracle Service Cloud and successfully reduced response time by 84% and simplified customer interaction for more than 15,000 global customers.
T-Mobile
| Headquarters | 12920 SE 38th St, Bellevue, WA 98006, USA |
| Revenue | 8,140 |
| Number of Employees | 70000 |
T-Mobile is a major telecommunications company based in the USA, and a subsidiary of the German giant Deutsche Telekom. The US-based company has the largest 5G network in America, along with its impressive 4G LTE network.
According to a SaaS success story document released by Oracle, T-Mobile uses the Oracle Service Cloud to deliver personalized experiences to its customers and improve customer assistance.
Hospitality
The hospitality industry utilizes the Oracle Cloud to get a holistic understanding of its customers and provide a personalized experience unlike ever before.
Club Med
| Headquarters | 11 rue de Cambrai, Paris Cedex 19, 75957, France |
| Revenue | 2,400 Million Dollars |
| Number of Employees | 25,000 |
Club Med is a France based company that popularized the all-inclusive holiday. The All-inclusive holiday covers the accommodation, food, activities, and other factors such as childcare, to provide a seamless holiday experience.
According to this document by Oracle, Club Med utilizes the cloud service by Oracle to get a holistic 360-degree view of the customers and their interaction across multiple touch points such as web, SM, and more. Also, they were able to increase digital media communication by 12x.
Logistics and Transportation
The logistics and transportation industry reaps multitudes of benefits from the Oracle RightNow CRM. Oracle provides real-time shipment tracking, and prompt customer support through AI-driven chatbots.
Hermes World
| Headquarters | Lily Hill House, Lily Hill Road, Bracknell, Berkshire, RG12 2SJ, United Kingdom. |
| Revenue | 3,700 Million Dollars |
| Number of Employees | 5000 |
Hermes World, now known as Evri, is a global e-commerce solutions and delivery provider, that’s based out of the UK. They provide parcel delivery, supply chain management, and transport logistics.
According to this document published by Oracle, Hermes World was able to significantly increase delivery volume mainly due to Oracle’s cloud based services and support.
Misinformation on the Companies That Use Oracle RightNow CRM
The internet is a vast sea of information that keeps growing in multi-folds due to the influence of AI. While it may sound like a boon, it comes with its own grave disadvantages. Artificial Intelligence tends to hallucinate and provide wrong information to your query.
For instance, given below is a list of companies that use Oracle RightNow CRM according to Google, but in reality, are using other CRM applications.
| Company Name | Software They Use |
|---|---|
| Nike | Salesforce |
| Volkswagen | Salesforce |
| Intel | Salesforce |
| PwC | Salesforce |
| Toyota | Takeion |
This is why a reputed data solutions provider makes all the difference for your campaign. By opting for veteran data providers like InfoClutch, you get access to data that is extracted from valid and legal data sources after in-depth research conducted by experts in the industry.
Therefore while you procure data from any data solutions entity, ensure that they are reputable and experts in their domain.
Conclusion
With its AI-driven solutions and customer centric approach, Oracle RightNow CRM (now rebranded to Oracle Service Cloud) has established an authority in the CRM Industry. With its 360-degree customer view, RightNow CRM allows businesses to turn every available touchpoint into an opportunity that’s ready to be utilized.
If you are on the lookout for contact information on customers and companies that use Oracle RightNow CRM, then head on to the form and fill in the necessary information. Our team will get back to you with more information.
