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What is Siebel CRM?
Siebel CRM is a comprehensive CRM platform owned by Oracle, and has more than 10,000 customers around the world. -
What are the advantages of Siebel CRM?
Intuitive, highly scalable, improved sales processes, accurate analytics and more. -
What is the Siebel CRM market share?
Siebel CRM owns 1-2% of the total CRM market. -
Which are the top companies using Siebel CRM?
Vodafone, Canon, Indian Oil, Airtel, Tele2, Key Bank, Rabo Bank, Vodafone, Emirates Bank, and many more
Over 3 decades and 10,000+ customers later, Oracle Siebel CRM still stands as a leader in the CRM sphere. They’ve been relevant in the market by consistently adapting to the versatile business world, offering services that meet the current business demands.
Through this blog, check out the list of companies that use Siebel CRM, get in-depth knowledge on the popular companies and their industry, and more.
If you are specifically looking for contact data and actionable insights on the key decision makers and companies using Siebel CRM, then head on to the hyper-curated Siebel CRM Customers List!
Understanding Siebel CRM
What is Siebel CRM?
Siebel CRM is a client relationship management software suite owned by Oracle. The suite is designed to help companies manage marketing, sales, customer service, and more. With advanced customization and integration capabilities, Siebel CRM enables rapid scalability and seamless deployment of sophisticated implementations.
What are the Advantages of Siebel CRM?
Extreme Scalability
Improved Sales Processes
Accurate Analytics and Reporting
Mobile capabilities to streamline workflow
One of their key features, Siebel allows application updates to be delivered to users with minimal to near-zero downtime.
What is the Siebel CRM Market Share?
Siebel CRM, as an individual entity, owns approximately 1-2% of the market, which, in retrospect, is comparatively low in comparison to other CRM providers.
But when Oracle, the parent company, is taken into consideration, they are one of the frontrunners in the industry, owning 5% of the market.
Which are the Top Companies Using Siebel CRM?
From telecommunications to aerospace, Siebel CRM is preferred by global leaders. Check out some of the companies that use Siebel CRM!
| Company | Website | Headquarters | Revenue (In billion $) | Employees | Industry | Proof of Use |
|---|---|---|---|---|---|---|
| Indian Oil | www.iocl.com | 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi, India. | 85.5 | 36,800 | Refinery | According to this blog, Siebel deployed sophisticated implementations for Indian Oil. |
| Lockheed Martin | www.lockheedmartin.com | 6801 Rockledge drive, Bethesda, Maryland, USA | 71 | 121,000 | Aerospace and defense | This Job posting on the Lockheed Martin website is for a role that require Siebel implementation expertise |
| T-Mobile | www.t-mobile.com | 12920 SE 38th St, Bellevue, Washington | 66.2 | 70,000 | Telecommunication | A success story pointing out the transformation of T-Mobile. |
| American Airlines | www.aa.com | 1 Skyview Drive, Fort Worth, Texas | 54.2 | 132,800 | Airlines | This Oracle blog talks about the economic and performance benefits after implementation of Siebel CRM on American Airlines. |
| Vodafone | www.vodafone.com | Vodafone house, the connection, Newbury RG14 2FN | 40.4 | 93,000 | Telecommunication | This spotlight article posted by Oracle talks about how Siebel was implemented on AWS. |
| Canon | global.canon/en/ | Ota City, Tokyo, Japan | 29.76 | 170,340 | Multiple Industries | Oracle posted a blog which showed how 96% reduction in downtime was achieved by Canon after implementing Siebel CRM |
| British Telecom | www.bt.com | One Braham Street, London, E1 8EE, England | 26.68 | 100,000 | Banking | In a press release British Telecom talked about how Siebel made them more agile. |
| Australian Department of Home Affairs | www.homeaffairs.gov.au | Canberra, ACT | 21.4 | 14,195 | Government | This LinkedIn profile belongs to a professional who used to work as Siebel developer at ADHA. |
| Saudi Telecom Company | www.stc.com.sa | Riyad, Saudi Arabia | 20.24 | 19,863 | Telecommunication | A press release mentioning how the company was able to achieve parallel development. |
| Airtel | www.airtel.in | Bharti Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase II | 20 | 77,619 | Telecommunication | A success story that portrays the transformation of Airtel with Siebel CRM. |
| Emirates Bank | www.emiratesnbd.com | Baniyas Road, Dubai, UAE | 12.03 | 35,000+ | Banking | A blog that points that 64% of process are fully automated, post implementation. |
| Key Bank | www.key.com | 127 Public Square, Cleveland, OH 44114 | 9.235 | 17,000 | Banking | This document released by Oracle talks about how Key bank as accelerated innovation post implementation of Siebel. |
| Rabo Bank | www.rabobank.com | Croeselaan 18, 3521 CB Utrecht, The Netherlands | 5.96 | 49,000+ | Banking | This Oracle blog points out that Siebel is used to support more than 25,000 users and 2.5 million daily interactions. |
| Tele2 | www.tele2.com | Torshamnsgatan 17, SE-16440 Kista, Stockholm, Sweden | 3 | 4,328 | Telecommunication | A LinkedIn profile senior employee who successfully implemented Siebel CRM into Tele2. |
| General Medical Council | www.gmc-uk.org | Regent’s Place, 350 Euston Road, London, NW1 3JN | 0.216 | 1,700+ | Healthcare | This document by Oracle points out that Siebel helped to rapidly onboard during COVID-19. |
Check out the Siebel CRM customers list for accurate contact data of decision makers using the platform.
Industry-wise In-depth Analysis of Companies That use Siebel CRM
Aerospace & Defense
The A&D industry utilizes client relationship management software to manage customer lifecycle, which covers from first contact to aftermarket support, repair, and even overhaul services. In short, companies in A & D can improve operational efficiency and customer retention by implementing CRM software in their system.
Lockheed Martin
| Headquarters | 6801 Rockledge drive, Bethesda, Maryland, USA |
| Revenue | 71 Billion Dollars |
| Number of Employees | 121,000 |
Lockheed Martin is a leading aerospace and defense company that designs, manufactures, and delivers advanced defense technology.
A hiring post (job ID 703784BR) for an F-35 Operations analyst by the company was on the lookout for professionals with knowledge in Siebel CRM implementation.
Airlines
American Airlines
| Headquarters | 1 Skyview Drive, Fort Worth, Texas |
| Revenue | 54.2 Billion Dollars |
| Number of Employees | 132,800 |
American Airlines (AA) is an airline company based out of Fort Worth, Texas. Known for being one of the largest airlines in the world, they have an extensive network of flight routes, both domestically and internationally.
Siebel has a long-standing relationship with American Airlines, and a documented success story by Oracle points out that they’ve helped AA reduce their monthly OCI hosting spend by 32% in a span of just 3 months.
Banking and Finance Sector
Emirates NBD
The Emirates NBD is a leader in the banking industry. With operations in the UAE, Egypt, India, Turkey, and many more, the group employs more than 35,000 employees.
With their collaboration with Siebel CRM, Emirates NBD offered “CRM cockpit”, which gave customers holistic access to more than 14 different system.
Key Bank
| Headquarters | 127 Public Square, Cleveland, OH 44114 |
| Revenue | 9.235 Billion Dollars |
| Number of Employees | 17,000+ |
Key Bank is a major regional bank based in Cleveland, Ohio, USA, that has more than 1000 branches, spread across 15 states.
After opting for Siebel CRM, Key Bank experienced significant performance updates, such as considerably lower TCO and time to market while achieving greater performance.
Oil and Gas
The list of companies using Infor CRM is not limited to these sectors. Check out how the companies from other versatile industries are using the CRM:
Indian Oil
| Headquarters | 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi, India.1 |
| Revenue | 85.5 Billion Dollars |
| Number of Employees | 36,800 |
Indian Oil is a major Indian state-owned oil and gas organization that makes petroleum products, transport pipelines, and produce crude oil and gas.
According to Oracle, Siebel CRM was used by Indian Oil to deploy large-scale, sophisticated implementations.
Government Body
Government bodies utilize Siebel CRM to streamline case management, ensure policy compliance, and manage citizen services across various departments.
Australian Department of Home Affairs
| Headquarters | 127 Public Square, Cleveland, OH 44114 |
| Revenue | 9.235 Billion Dollars |
| Number of Employees | 17,000+ |
The Australian Department of Home Affairs is the government body that takes care of Australia by managing national security, border control, citizenship, and more.
After the implementation of Siebel CRM, Australian DHA has seen immense success, with Siebel being utilized as a mission-critical platform for enterprise cases and records management.
Technology and Electronics
The tech and electronics industry utilize Siebel CRM to manage and streamline sales channels of original equipment manufacturers (OEMs) and distributors, and to provide satisfactory aftermarket support.
Canon
Canon is a multinational company, based out of Japan that creates optical and imaging products that include cameras, medical equipment, printers, and more.
The “zero downtime” feature of Siebel CRM has helped Canon’s Europe division to seamlessly reduce downtime from 4 hours to 10 minutes, which is an impressive 96% reduction.
Telecommunication
The tech and electronics industry utilize Siebel CRM to manage and streamline sales channels of original equipment manufacturers (OEMs) and distributors, and to provide satisfactory aftermarket support.
T-Mobile
| Headquarters | 12920 SE 38th St, Bellevue, Washington |
| Revenue | 66.2 Billion Dollars |
| Number of Employees | 70,000 |
T-Mobile is a telecom company based in the USA that is a subsidiary of the German company Deutsche Telekom. T-Mobile provides comprehensive mobile and broadband services, and is the second largest wireless carrier in the USA.
According to the success story by Oracle, T-Mobile was able to reduce hardware resources by 75% along with 40% and 50% reduction in maintenance and operation costs, respectively – all thanks to deploying Siebel CRM as Docker containers on Kubernetes.
Airtel
| Headquarters | Bharti Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase II |
| Revenue | 20 Billion Dollars |
| Number of Employees | 77,619 |
Airtel Bharti is a multinational company based in India that provides comprehensive telecom services, which include mobile network (2G, 3G, 4G, and 5G), broadband, digital TV, and various other enterprising solutions.
According to the CEO of Bharti Airtel, Siebel has been a significant help for postpaid mobility, where a 95% reduction in customer issues and a reduction in response times across the organization was achieved.
False Information of Companies That Use Siebel CRM
| Company | CRM They Use |
|---|---|
| American express | Salesforce |
| Capital One | AWS |
| Manulife | Salesforce |
| HP Inc. | Microsoft Dynamics 365 |
| Infosys | Microsoft Dynamics 365 |
This is why accurate data providers are the need of the hour. Providers like InfoClutch are veterans of the data industry who conduct in-depth research before uploading data onto the internet. With more than 500M business data in their repository, they offer contact data and accurate company information on various industries, professionals, and technologies in the world.
So when you are on the lookout for accurate data, ensure that you go for an established data provider.
Conclusion
In the world of CRM, Siebel CRM stands tall amongst its global competitors as a testament to the robust experience it provides its users. Even though the market has churned out even more agile solutions, leaders in telecom, Oil and gas, and various other industries still opt for Siebel CRM, and it’s all thanks to its high load-bearing capabilities, zero downtime feature, and unbelievably easy implementation process.
If you’re looking for more in-depth information about the companies that use Siebel CRM, we have you covered. Simply fill out the attached form, and our team will contact you to understand your requirements and get back to you with a curated data list that is tailored to your needs.
