Business Process Management is one of the methodologies through which organizations execute different processes such as discovering, analyzing, modelling, optimizing, and measuring the different business processes.
Now, why do organizations need BPM?
The answer is simple, it saves time, motivates the employees, increases productivity, and reduces errors. And when you use the BPM software, you could come up with intelligent business drawing.
It looks like a flowchart of a process. The software designed the communication of the salesman with the client. Now, as the process flows, you can see further steps such as queries that could be from website or personally, communicating to understand their needs, writing the proposal, approving the proposal and so on. It ends with sales closure, and rejected proposal.
So, as an employee, you get a clear understanding of what steps to follow and what not for successful completion.
Isn’t it similar to project management?
This question could pop up into the user’s minds, as both processes help streamline and make the work easier in the organization.
But understand, while it helps in the right process, it is not the same as project management. In business process management, you can find creative ways to complete a task, while in project management, one needs to finish the task at a specified time and that too with specific guidelines. This doesn’t mean there are no specific steps in business process management. There are different life-cycle of business process management such as design, modeling, execution, monitoring, optimization, re-engineering. All of this helps make functioning easier in an organization.
Let’s understand each of the steps:
- Design: As every process includes collecting data, you need to have the right form and find out which of the tasks would be carried out by whom
- Model: The next step that follows is laying out the entire process in a beautiful layout. Steps could be planned so that one can have a clear idea.
- Execute: The execution process includes testing it to a small audience group, before releasing it to a broader group of users.
- Monitor: This step includes keeping an eye on the entire process flow. You can then understand the challenges and how it can be resolved.
- Optimize: This ensures to make the process completely effective and focuses on continual improvement.
When is the right time for organizations to implement BPM?
Business process management helps in the right return on investment. You should know it’s high time to integrate the process in an organization, when:
- Business process in companies requires coordination across the departments.
- If companies require the legacy applications, that could be one or more for the completion
- The customer-satisfaction rate is reaching to an all-time low
- Processes that require compliance changes
When you face these challenges, then you just know that the right business process management could help you out.
Benefits of using business project management:
- It reduces the errors
- Reduces the micromanagement
- Ensures the policy compliance
- Controls the data accessibility
- Increases the productivity
Disadvantages of using business process management:
- It doesn’t give flexibility to employees
- You can’t repeat the process
- It significantly limits the innovation
There are specific BPM tools such as RAICs, SIPOCs, histograms, process flows and CTQs.
Some of the top BPM software of 2021 are:
- Zoho creator
- BPM Online