CRM is a Customer Relationship Management software that enables nurturing relationships with customers and prospects to drive sales and profitability.
CRM consists of a broad set of applications designed to help businesses manage processes to access business information, customer data, customer interaction, automate sales, track leads, customer support, clients and contacts, support vendor, partner relationships, handle knowledge and training, assets or resources.
Today’s CRM is highly scalable and customizable, allowing businesses to view business opportunities with predictive analytics. It will hence enable companies to gain actionable insights, streamline operations and personalize customer service based on customer’s history and prior interactions with your business.
Salesforce CRM is known to be the world’s #1 Customer Relationship Management platform that allows users to track all customer details in one place and helps nurture more leads. It is a cloud-based software which offers a variety of services like Software as a Service (SAAS) and Product as a Service (PAAS) and runs entirely on a cloud, so there is no set up costs, no maintenance, and can work without an internet connection over a smartphone, laptop, tablet and can run on any devices
Key Feature: Salesforce provides the fastest path from Idea to App and is unique for major reasons that it is easy, quick and effective.
It is a free CRM app that comes with robust and effective features. It is a smart and easy option that carries all the necessary basics that can neatly organize every single detail from the customer’s communication. It offers a unique dashboard where all detailed panel can keep up the company’s activities. It is one of the best-integrated CRM platforms that integrate with various tools like Microsoft Dynamics, Salesforce, Zapier, Shopify and many others. Hubspot CRM is a flexible and robust solution that can be linked to all places and locations.
Key Feature: The CRM that tracks and manages interactions between a company, prospects and its customers enables users to forecast revenue, measure sales team productivity and report revenue scores.
Zoho CRM is an On-demand Customer Relationship Management software for efficiently managing customer relations. This software helps streamline extensive organizational sales, customer support, marketing and inventory management functions in a single system. It is a web-based CRM that is designed to attract, satisfy, retain and grow your business. The core of Zoho CRM is lead & contact management, sales pipeline management, and purchase control. Regardless of small, medium or large companies, Zoho CRM can automate daily business activities by tracking sales and engaging customers on different platforms. It offers real-time service for prospects, customers across all channels from a phone, live email chat, and social media.
Key Feature: Zoho CRM is available in multiple languages like English, Chinese, French, Russian, German, Spanish, Italian, Japanese, Polish, Dutch, Turkish, Portuguese, and Swedish.
The Microsoft Dynamics CRM software includes various modules such as sales, marketing, and customer care. This software helps reduce time to market, improve brand consistency and deepen customer insights that help plan effectively and execute flawlessly. It is better known to engage your customers and helps bring marketing vision to life by allowing users to accelerate marketing around one idea that’s agile. It is easy to use and adapt CRM software for an all in one business solution that connects your finances, service, sales, and operations to streamline business process, enable growth and improve customer interactions.
Key feature: This software uniquely delivers a modern approach to business applications helping unify data, relationships, build intelligence into decision making and achieve better results.
SugarCRM is a commercially licensed open source software that provides users with greater control, lower lifetime and ultimate flexibility. It offers a variety of editions, add-on tools to best fit in your CRM vision with your budget and IT resources. Some of the notable solutions of SugarCRM include supporting teams based on user groups per department or job function. The reporting tool enables you to run different types of reports and charts that can be added on the home screen. The web-based versions specific for iPhone and Android smartphones offer plug-ins for Microsoft office, i.e., Outlook, Excel, and Word.
Key feature: SugarCRM is available in three editions like Sugar Professional, Sugar Enterprise or Sugar Ultimate, which users can choose based on their business needs.
SAP CRM is an integrated customer relationship management (CRM) software and one of the best tool provided by SAP. It supports an end to end customer-related processes and deals with the acquisition of customers to its final acquisition. The SAP CRM is used to have a good relationship with a customer and attract new customers. It performs CRM activities of an organization related to marketing, sales, service delivery and other client-facing front-end activities.
Key feature: SAP CRM is one of the import tool in SAP ERP functionality that enables firms to know their customers, maximize profit and expand the revenue.
Infor CRM is used to accelerate customer engagement, drive profitability and enrich the customer experience. It offers comprehensive capabilities for managing sales, marketing, and customer service activities. This software is best suited for small to medium-sized businesses, organizations and departments with less than 1000 users. The system offers mobile CRM capabilities allowing users to manage accounts, contacts, and opportunities from their mobile devices. It offers multiple deployment options including cloud, on-premises and hybrid environments with named, concurrent, flex and subscription licenses available.
Key feature: The best part of Infor CRM is it is built for business, deep integration, industry-specific capabilities and unparalleled flexibility.
Oracle CRM offers broadest and most profound capabilities to help organizations drive sales, loyalty, marketing, and service effectiveness. It is built on the open, standards-based architecture that streamlines business processes, improves quality and allows vital divisions to draw from the same source of data. It is a hosted on-demand SaaS application which provides strong analytics with customer service, marketing, and contact management functionalities.
Key feature: Oracle CRM enables organizations of all types and sizes to get smarter, more productive and get the best value period.
Sage CRM is a perfect tool for small and medium-sized businesses. It is easy to use and quick to deploy in cloud or on-premise and delivers a rapid return on investment. The software is highly scalable and customizable that grows alongside the business. Sage CRM offers rapid ROI and low-cost ownership and optimizes your business, improves customer service, reduces spending, empowers staff, helps identify problems and provides leverage.
Key feature: Sage CRM works with Sage’s business management solutions to achieve single customer-centric view across the organizations.
Siebel CRM is the world’s most complete CRM solution by Oracle that helps organizations achieve top-line growth and deliver excellent customer experiences across all the channels. It plays an essential role in providing Oracle Customer Experience across mobile, in-store and leveraging a wide range of Oracle foundation tools. Siebel CRM delivers both on-premise and on-demand CRM solutions tailored as per industry needs covering role-based customer intelligence and pre-built integrations.
Key feature: Siebel CRM offers Server framework to support Seibel applications while delivering solutions for Deployment, Development, Diagnostic, Productivity, Integration and Mobile services.